Digital News Operations Trainer
Full Time Job
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We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.
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What part will you play?
In this job role, the Digital News Operations Lead Trainer is primarily responsible for building partnerships with the CNN Client to design and deliver training for the CNN Digital News staff. This position is also responsible for providing training and support to the CNN Editorial/Technical staff in partnership with the CNN Tech Editorial Trainer. Primary client is CNN Digital
What will you be doing?
The Digital News Operations Trainer will work with clients to ensure they possess all of the knowledge and resources necessary to understand and manage their training needs.
The trainer will be exposed to many different individuals and personalities in this role, no day will be the same.
This position is for a rock star individual with an upbeat attitude to join the Training Team.
The clients work is critical to the business, and we need to keep the training fun, creative, and dynamic.
As part of the class preparation process, this position must stay current with the various news group workflows to ensure that training classes and materials remain relevant and accurate.
They must be knowledgeable on the digital / social media tools used at CNN and have experience with using the tools in the news environment.
They will be required to assist and participate in facilitated meetings conducted by CNN Tech Training.
They may participate in research and development, user testing and troubleshooting of systems during Acceptance Testing phases of a BEST Technology project to verify system effectiveness and workflow.
This position may be assigned department support responsibilities as needed.
Some travel may be required as part of this position.
This position requires someone who is open to change, has the ability to learn quickly, communicates clearly, takes constructive feedback, and takes initiative.
It requires someone who can learn and teach multiple applications at one time while managing their time when being assigned to multiple projects.
Ability to effectively manage multiple assignments simultaneously within strict deadlines.
Experience in using Articulate Storyline, SharePoint, and PowerPoint to design and publish training courses.
What do we need from you?
Minimum experiences requirements include:
3+ years prior experience training computer users or a related field.
Prior client service experience in an application/technology/digital support environment (examples of possible - not required - fields might be business analysis, helpdesk, field technical support, project management).
Excellent verbal and written communication skills.
Previous experience writing training or education materials.
Experience with Online Tutorial authoring tools. Word, Excel, and PowerPoint experience.
Desirable qualifications include:
Hands-on experience in a broadcast and/or news environment.
Web development experience.
Prior teaching experience in a classroom.
Ability to speak another language besides English.
Experience in traditional instructional design methodology.
MS Project experience.
But wait, there's more!
Paid time off every year to volunteer
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An in-house learning and development team to help shape and grow your career
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